80% of issues speedily resolved
Got a computer problem ? Call us on 0800 636 243

OUR SERVICE AGREEMENTS

3 formulas adapted to your needs:

Annual contract: leave us the keys to your computers, we’ll take care of everything.

Log book: control your costs by buying your hours in advance.

Incident response: you don’t want to commit to a maintenance contract? No worries, you can still count on us if a problem arises.

SUPPORT

Our team answers your calls from 8 am to 6 pm, every day of the week. We are at your disposal to respond to your technical questions, configuration requests or incident resolutions.

We can easily work remotely, directly on your PC and servers.

In most cases, we can solve the problem during the call or within the next hour.

WHO ARE WE ?

Established in 2010, Integraal IT is one of the leading IT support company in Geneva and Lausanne areas.

We manage all IT matters for our customers: support, helpdesk, server management, networks, security, backups, wifi, telephones, hardware, licences, etc.

Your entire IT department under one roof.

MONITORING AND PROACTIVITY

We monitor your system constantly. Each failure or malfunction is reported automatically to our engineers via mobile phone or emails.

We connect to all our customers each week and manually check the operation of all the key elements of their computer systems.

YOUR DEDICATED ENGINEER

With us, you won’t get put through to an anonymous call centre. An engineer will be assigned to you from the beginning of the contract.

A relationship will be created, he/she will know your installations by heart, get to know your employees personally and understand your every need.

AUDIT OF YOUR FACILITIES

Without any future obligation on your behalf, our engineers can undertake an inventory of your computer systems.

You will have a clear diagnosis regarding your facilities: the condition of hardware equipment and software, architecture consistency, security vulnerabilities and performance problems. We will then provide technical recommendations tailored to your infrastructure.

The strenghts of Integraal IT

REACTIVITY AND SPEED

In 80% of cases, we can solve the problems of our customers within the hour after their call.

PROXIMITY

Integraal IT operates throughout the Lake Geneva region, from Geneva to Lausanne, including Morges, Gland, Nyon and Versoix.

We never hesitate to visit our customers: direct contact is important.

COMPETITIVE PRICES AND CLARITY

Our rates are among the most competitive and we always explain our work clearly and precisely. Each month, our clients receive a detailed report of all our actions, in simple and accessible language.

INTEGRAAL GROUP

Integraal IT is a member of the Integraal Group alongside Accès Personnel, Integraal Solutions and Integraal Services.

www.integraal.ch